Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
Please note that processing times may be slightly longer during peak seasons or product launches.

Domestic Shipping (U.S.)

We offer flat shipping rates at checkout.

US Shipping: 2–7 business days

International Shipping

We currently ship to most countries worldwide. International shipping rates and delivery times vary by destination and carrier.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

Once your order ships, you’ll receive a tracking link via email so you can follow your package’s journey in real time.

Lost or Delayed Packages

If your order is delayed, please check the tracking link for carrier updates.
For lost packages, contact us at support@silentobstacles.com with your order number, and we’ll help you resolve the issue.

Address Errors

Please double-check your shipping address before completing checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If an address error is found after checkout, contact us immediately — we’ll do our best to update it before shipment.